Contact our team
Whether you need technical support, want to discuss enterprise requirements, or have questions about our platform, we're here to help.
Response Times
- Sales inquiries: Within 4 hours
- Technical support: Within 24 hours
- Enterprise requests: Within 2 hours
- Security issues: Within 1 hour
Frequently Asked Questions
How quickly can I get started?
Most customers are streaming within 24 hours of signup. Enterprise customers with custom requirements typically take 1-2 weeks for full deployment.
Do you offer migration assistance?
Yes, we provide free migration assistance from any existing streaming platform with zero-downtime cutover planning and execution.
What's included in support?
All plans include email support. Business plans get priority support with 2-hour response. Enterprise customers get 24/7 phone support with 30-minute response.
Can I try before I buy?
We offer personalized demos and can set up a trial environment for qualified enterprise prospects. Contact our sales team to discuss options.
Do you sign custom contracts?
Yes, we work with enterprise customers on custom agreements, DPAs, security requirements, and compliance needs.
What about data residency?
We offer data residency options in EU, UK, US, and other regions to meet your compliance and regulatory requirements.